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My Marshfield Clinic FAQ

Get answers to common questions about your online account.

Health Record

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My Marshfield Clinic makes it easy to view your health records, test results, vitals and more.

Contact information

Have questions related to your health record?
Call 1-877-349-9449.

My health record information is missing.

Usually your My Marshfield Clinic account displays only the parts of your health record that are associated with a particular provider. Also, some confidential information isn't displayed in the portal. If you still think some of your health record is missing, discuss this with your care team during your next visit or send us a message from your account.

I am not seeing my laboratory results.

Some results may be considered sensitive, in which case they aren't displayed in the portal. Your care team can tell you which information is displayed.

My document is missing.

Not all documents in your electronic medical record are displayed within your account. Your care team can tell you which documents are displayed.

My radiology or pathology report is missing.

Not all radiology and pathology reports in your electronic medical record are displayed within your account. Your care team can tell you which reports are displayed.

Messaging

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When logged into your My Marshfield Clinic account, you can securely send questions and comments to your care team.

Contact information

Have questions about messaging?
Call 1-877-349-9449.

Visit our Doctors page for additional information on your providers.

I don't see my provider in the list.

Try looking for your provider by last name or looking for the clinic name where he or she practices. If you still don't see your provider or care team, your provider may not be set up for messaging or able to receive messages through My Marshfield Clinic.

I can't reply to a message.

If you don't see a reply option for your message, this means you cannot reply to that message. Try sending a new message if you have a question for your care team. It is important to discuss health care-related questions with your provider only.

Appointments

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Get your appointment information and request new appointments online.

Contact information

Have questions related to your upcoming appointments?
Call 1-866-520-2510.

View our Request Appointments page to learn about the different ways you can schedule a visit with Marshfield Clinic Health System.

My appointments are missing.

Only future appointments are displayed, and not all appointments are viewable within your account.

I don't know which location to select.

Not all locations allow you to schedule appointments online.

I cannot cancel my appointment.

Some appointments cannot be canceled online. For example, we require at least 0 hours' notice before canceling an appointment.

I don't see my provider on the list.

Try looking for your provider by last name or looking for the clinic name where he or she practices. Your provider may not be set up for scheduling.

Patient Information

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Make changes to your patient information directly through your My Marshfield Clinic account.

Contact information

Have questions related to your patient information?
Call 1-877-349-9449.

My information still seems to be incorrect.

You can send only a request for an information update to us, so the incorrect information will be displayed until we can enter the corrections in the system.

Sign Up

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Looking to access your account for the first time? We make it simple by sending you an invitation.

Contact information

Have questions related to your invitation?
Call 1-877-349-9449.

I am having trouble claiming my invitation.

Invitations expire when more than 90 days have passed since the invitation was originally sent. An invitation can also expire when a minor has reached emancipation age. If you have questions about invitations, please contact us.